{"xsrfToken":"7ba62e34e620f0c84b46e9d4c9ea6848b7f44a48_lout","branding":{"id":"1","key":"help","name":"FullComm Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#333333","headerLinkColor":"#ffffff","headerLinkHoverColor":"#04b5b1","headerLinkHoverBGColor":"#04b5b1","headerBadgeColor":"#04b5b1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fa759304-8284-45cb-b607-6afab11a4994/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWRiMDU3ZC0zNzI4LTQzYmQtOWZkMi1iNTY2NjE1ODVhN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhNzU5MzA0LTgyODQtNDVjYi1iNjA3LTZhZmFiMTFhNDk5NCI6WyJyZWFkIl19LCJleHAiOjE3NDY4MDAyMjIsIm5iZiI6MTc0Njc5OTYyMn0.InDGNvpXvZ2qn2bfIQ5oIiYDqdeeXdubee_foEfhiJ4&client=b9db057d-3728-43bd-9fd2-b56661585a7b&mode=fit","logoId":"fa759304-8284-45cb-b607-6afab11a4994","isLogoAvailable":true,"helpCenterTitle":"Welcome to FullComm's Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to FullComm's Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo à Central de Ajuda FullComm","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de Ayuda FullComm","sharedPortalName":"Centro de Ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7a7a7a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a01a3571-737d-4c5e-b45e-19f3dbcd436b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWRiMDU3ZC0zNzI4LTQzYmQtOWZkMi1iNTY2NjE1ODVhN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwMWEzNTcxLTczN2QtNGM1ZS1iNDVlLTE5ZjNkYmNkNDM2YiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MDAyMjIsIm5iZiI6MTc0Njc5OTYyMn0.L8w1buMFcLLNK-2O4GAHoBDRLWojNQWjf16VC9A4JVY&client=b9db057d-3728-43bd-9fd2-b56661585a7b&height=300&mode=fit","bannerMediaApiFileId":"a01a3571-737d-4c5e-b45e-19f3dbcd436b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"help","projectId":10000,"serviceDeskId":1,"name":"FullComm Support","description":"<p>Receive assistance with setting up or troubleshooting the FullComm Shopify Apps and the FullComm Dashboard</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"42","name":"Incidente com pedido","descriptionHtml":"","callToAction":"Incidente com pedido","introHtml":"<p>Reporte um incidente ocorrido durante o fluxo de um pedido</p>","icon":10476,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[12],"key":""},{"id":"43","name":"Relatar incidente com o App Admin (Ops)","descriptionHtml":"","callToAction":"Relatar incidente com o App Admin (Ops)","introHtml":"<p>Reporte um incidente ocorrido durante o uso do admin Shopify</p>","icon":10476,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[12],"key":""},{"id":"44","name":"Relatar incidente com o Picking App","descriptionHtml":"","callToAction":"Relatar incidente com o Picking App","introHtml":"<p>Reporte um incidente ocorrido durante o uso do Picking App na operação</p>","icon":10476,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[12],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13,4],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13,2],"key":""},{"id":"41","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Problemas ou Incidentes</p>","icon":10541,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"7","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"OMS FullComm"},{"id":12,"name":"Picking App"},{"id":4,"name":"Apps Shopify"},{"id":3,"name":"Logins and Accounts"},{"id":2,"name":"Integrations"}],"orderMapping":{"12":[44,43,42],"13":[5,15],"4":[5],"1":[5],"5":[5],"2":[15],"3":[10]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWRiMDU3ZC0zNzI4LTQzYmQtOWZkMi1iNTY2NjE1ODVhN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MDA4MjIsIm5iZiI6MTc0Njc5OTYyMn0.kKce_fhCK1UFGQ8pi18E-UBOrGSG-oIQNYQAic86FqQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b9db057d-3728-43bd-9fd2-b56661585a7b","tokenDurationInMins":20}},"reqCreate":{"id":43,"projectId":10000,"form":{"name":"Relatar incidente com o App Admin (Ops)","descriptionHtml":"","callToAction":"Relatar incidente com o App Admin (Ops)","intro":"<p>Reporte um incidente ocorrido durante o uso do admin Shopify</p>","instructions":"","icon":10476,"iconUrl":"https://apps.help.fullcomm.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/43","calendarParams":{"firstDay":0,"date":"2025-05-09T11:07:02-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWRiMDU3ZC0zNzI4LTQzYmQtOWZkMi1iNTY2NjE1ODVhN2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MDA4MjIsIm5iZiI6MTc0Njc5OTYyMn0.kKce_fhCK1UFGQ8pi18E-UBOrGSG-oIQNYQAic86FqQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"b9db057d-3728-43bd-9fd2-b56661585a7b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7034014268004766,"updated":"2025-03-24T20:42:46.829378505Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[43],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7034014268004766,"name":"Relatar incidente com o App Admin (Ops)","submit":{"lock":false,"pdf":false},"templateFormUuid":"4ee66132-d07b-4097-b098-07fe07258f0c"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2d4e2e91-412b-438c-94ba-a0f90ffd0726"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"5dcaa496-22bd-4159-90f8-16ffbeaff579"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"94ae9f31-01bf-49f6-afa5-2037c834ce3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d78327b5-e66e-4468-848e-5a31f6f24e7e"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"at","label":"Evidências","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"cd","label":"Prioridade","description":"","validation":{"rq":false},"jiraField":"priority","questionKey":""},"5":{"type":"ts","label":"URL da Loja","description":"Informe a URL da loja o ID da conta","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Local do Erro","description":"Informe em qual etapa o erro foi identificado","validation":{"rq":false},"choices":[{"id":"10","label":"Dashboard","other":false},{"id":"11","label":"Workflow (Shopify Flow)","other":false},{"id":"12","label":"Detalhe do Pedido: Janelas de Entrega","other":false},{"id":"13","label":"Detalhe do Pedido: Atualizar Pedido OMS","other":false},{"id":"14","label":"Roteirização: Pendentes","other":false},{"id":"17","label":"Roteirização: Concluídas","other":false},{"id":"18","label":"Recursos: Usuários","other":false},{"id":"15","label":"Recursos: Veículos","other":false},{"id":"19","label":"Recursos: Impressoras","other":false},{"id":"16","label":"Janelas","other":false},{"id":"20","label":"Impressão","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"4ee66132-d07b-4097-b098-07fe07258f0c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7034014268004766,"updated":"2025-03-24T20:42:46.829378505Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[43],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7034014268004766,"name":"Relatar incidente com o App Admin (Ops)","submit":{"lock":false,"pdf":false},"templateFormUuid":"4ee66132-d07b-4097-b098-07fe07258f0c"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2d4e2e91-412b-438c-94ba-a0f90ffd0726"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"5dcaa496-22bd-4159-90f8-16ffbeaff579"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"94ae9f31-01bf-49f6-afa5-2037c834ce3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d78327b5-e66e-4468-848e-5a31f6f24e7e"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"at","label":"Evidências","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"cd","label":"Prioridade","description":"","validation":{"rq":false},"jiraField":"priority","questionKey":""},"5":{"type":"ts","label":"URL da Loja","description":"Informe a URL da loja o ID da conta","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Local do Erro","description":"Informe em qual etapa o erro foi identificado","validation":{"rq":false},"choices":[{"id":"10","label":"Dashboard","other":false},{"id":"11","label":"Workflow (Shopify Flow)","other":false},{"id":"12","label":"Detalhe do Pedido: Janelas de Entrega","other":false},{"id":"13","label":"Detalhe do Pedido: Atualizar Pedido OMS","other":false},{"id":"14","label":"Roteirização: Pendentes","other":false},{"id":"17","label":"Roteirização: Concluídas","other":false},{"id":"18","label":"Recursos: Usuários","other":false},{"id":"15","label":"Recursos: Veículos","other":false},{"id":"19","label":"Recursos: Impressoras","other":false},{"id":"16","label":"Janelas","other":false},{"id":"20","label":"Impressão","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"4ee66132-d07b-4097-b098-07fe07258f0c"},"linkedJiraFields":["priority"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fapps.help.fullcomm.io&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5ZjhlMjcxM2IxYzg4NzUzZmE5MmIzOWFmOWU5NDE2MjUyMmYwMDY2YTA0MDcyMmU0YmI3NDBhYmVkNWI1MDk3IiwiaXNzIjoiMWMyOTJmZWEtMGFlNy0zNDlmLWE5MTEtMTg1ODgzMDBlNzFiIiwiY29udGV4dCI6e30sImV4cCI6MTc0NjgwMDUyMiwiaWF0IjoxNzQ2Nzk5NjIyfQ.Rgqy61XyBs8WLgs7dJNB4X6T6Y2VLCYPZF8c5SigTQk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjFjMjkyZmVhLTBhZTctMzQ5Zi1hOTExLTE4NTg4MzAwZTcxYiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZnVsbGNvbW0uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvYXBwcy5oZWxwLmZ1bGxjb21tLmlvIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJIRUxQIiwiaWQiOiIxMDAwMCJ9fX0sImV4cCI6MTc0NjgwMDUyMiwiaWF0IjoxNzQ2Nzk5NjIyfQ.ovzpneQwzZ6F17_BNWj91CUlvU9ui-0hnIcmMHl05Yo\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://fullcomm.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://apps.help.fullcomm.io\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELP\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELP\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"43\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://apps.help.fullcomm.io\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}